Nov 26, 2018
So imagine this situation: You’re the chef and manager of a little waterfront restaurant in beautiful Southwest Florida. But you’re located deep inside one of the largest gated communities in our area, but you’re not associated with the community or its club--you're not guaranteed a customer base.
So you’ve got...
Nov 18, 2018
What if you had to lead not just one business, but multiple businesses inside your company?
And on top of that, what if you had to make sure they’re running smoothly 24 hours a day, 365 days a year?
Well, that’s the job that Brian Kramer does. He’s the general manager of the Hyatt Regency Coconut Point and Spa....
Nov 12, 2018
What do trust and emotion have to do with the world of printing and direct mail? Well, according to Westley Weidenmiller at Presstige Printing, a whole lot. In this interview, we talk about how NOT to become a commodity by using customer service as a way to separate you from the competition. We also talk about the...
Nov 5, 2018
Let's face it--technology is everywhere in our lives, and not just at our fingertips. So how are we using it so that it doesn't use us?
In this episode, I talk to Wendi Fowler of ITVantage, formerly the longtime Bonita Springs tech firm The Client Server. Wendi and I talk about the new technologies in our lives, the...